North America · Fortune 10 Companies · Director Operations
$100M+. Revenue 5×. 2,000+ Employees.
As Director Operations for various global Fortune 10 companies, I built and scaled the North American customer care business over twelve years. Full P&L ownership, locations across Canada, the US, and Mexico - remote and on-site, over 2,000 employees. Governance, efficiency improvements, and best-in-class results. This depth of leadership is exactly what I bring to Interim COO engagements.
- Full P&L ownership across all managed client relationships
- Built operating model and SLA/KPI framework across multiple sites and client accounts
- Grew Return on Sales from 4% to 18% - through governance, process improvement, and scaling
Revenue Growth
Employees Directly Managed
Return on Sales






